Privacy policy

We only use your data to make and deliver your ITO and to stay in touch if you want that. Questions? Mail tim@timito.com.

Last updated: 9 November 2026

1 – Who we are

TIMITO is a trade name of T. Heinen, trading as TIMITO (eenmanszaak, sole trader), Prinsengracht 491 D, 1016 HR Amsterdam, the Netherlands. Chamber of Commerce (KvK) number 93927770. Email tim@timito.com, phone +31 6 28116585.

We are the controller of the personal data described in this privacy policy. We follow the General Data Protection Regulation (GDPR).

2 – What we collect

Order details: your name, email address, phone number, delivery and billing address, the ITOs you ordered and the order history.
Payment details: payments are handled by our payment providers. We do not see or store your full card details.
Custom ITO requests: the names, brand name or text you ask us to put on your ITO, and the details you fill in on our forms.
Messages: what you send us by email or through a form on our website.
Newsletter: your email address, if you sign up for our email list.
Website use: technical data such as your IP address, browser, device and the pages you visit, collected through cookies (see section 6).

3 – Why we use it

To process, make, ship and support your order (performance of the agreement).
To design and make your personal or brand ITO and to send you the design for approval (performance of the agreement).
To answer your questions and handle returns and complaints (performance of the agreement or our legitimate interest).
To send our newsletter, only if you signed up. You can unsubscribe at any time via the link in every email (consent).
To keep our records for tax and accounting purposes (legal obligation).
To keep our website working, secure and easy to use (legitimate interest).

We do not sell your personal data, and we do not use it for automated decision-making.

4 – Who we share it with

We only share your data with parties that help us run TIMITO, and only what they need:

Shopify, which hosts our online shop, processes orders and sends order emails.
Payment providers, such as Shopify Payments and Shop Pay, to handle your payment.
Delivery companies, such as PostNL, to deliver your ITO.
Our production partner, only the text and design needed to make a personal or brand ITO.
Our accountant and the tax authorities, where the law requires it.

Some of these parties may process data outside the European Economic Area. In that case they use safeguards approved by the European Commission, such as Standard Contractual Clauses.

5 – How long we keep it

Order and invoice data: 7 years, because Dutch tax law requires this.
Custom ITO requests that do not lead to an order: up to 1 year.
Messages and support emails: up to 2 years after the last contact.
Newsletter: until you unsubscribe.

6 – Cookies

Our website uses cookies. Necessary cookies make the shop work, for example your shopping cart and checkout. With your permission, we may also use cookies to understand how visitors use our website. You can choose your cookie settings in the cookie banner and delete cookies in your browser at any time.

7 – Your rights

You have the right to see, correct or delete your personal data, to limit or object to its use, and to receive your data in a usable format. Where we use your data based on consent, you can withdraw it at any time. Send your request to tim@timito.com. We reply within one month.

Not happy with how we handle your data? Please tell us first. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8 – Security

We take appropriate technical and organisational measures to protect your personal data against loss and unauthorised access. Our shop runs on a secure connection (HTTPS).