Terms and conditions

Clear rules, written simply. Questions? Mail tim@timito.com.

Last updated: 9 November 2026

Article 1 – Who we are

TIMITO is a trade name of:

  • T. Heinen, trading as TIMITO (eenmanszaak, sole trader)
  • Address: Prinsengracht 491 D, 1016 HR Amsterdam, the Netherlands
  • Email: tim@timito.com
  • Phone: +31 6 28116585
  • Chamber of Commerce (KvK) number: 93927770

In these terms, "we", "us" and "TIMITO" refer to the business above.

Article 2 – Definitions

  • ITO: a product sold by TIMITO, such as a magnetic ITO (two discs that click together through fabric, with a face on the front and a word on the back) or an iron-on ITO (one woven patch with a face and its name around it), delivered in a small box with a booklet.
  • Personal ITO: an ITO designed and made specifically for one customer, for example with names or a chosen value on it.
  • Brand ITO: an ITO designed and made for a business, in that business's colours, logo or values.
  • Pre-order: an order for an ITO that is not yet in stock and will be delivered from the expected delivery date stated on the website.
  • Consumer: a natural person who is not acting for purposes related to their trade, business, craft or profession.
  • Business customer: a person or company acting for purposes related to their trade, business, craft or profession.
  • Customer: a consumer or a business customer.
  • Agreement: the agreement between TIMITO and the customer for the purchase of one or more ITOs.
  • Withdrawal period: the period during which a consumer can cancel the agreement without giving a reason.
  • Day: a calendar day.

Article 3 – When these terms apply

  1. These terms apply to every offer from TIMITO and to every agreement concluded between TIMITO and a customer through timito.com, by email or in any other way.
  2. Before the agreement is concluded, we make these terms available to you on the website and at checkout, in a way that lets you save and print them. On request, we send them to you free of charge.
  3. Articles 1 to 12 and 15 to 19 apply to all customers. Article 13 contains extra rules for Personal ITOs. Article 14 applies only to business customers and Brand ITOs.
  4. If a provision in these terms is void or annulled, the other provisions stay in force. We will replace the provision with one that comes as close as possible to its original purpose.
  5. Any general terms of the customer do not apply, unless we have agreed to them in writing.

Article 4 – The offer

  1. Every offer on our website contains a complete and accurate description of the ITO, its price and, where relevant, the expected delivery date.
  2. Images show the ITO as faithfully as possible. Small differences in colour, finish or size can occur because of screen settings and handmade or small-batch production. These differences do not make the ITO non-conforming.
  3. Obvious mistakes in the offer, such as a clearly wrong price, do not bind us.
  4. Each offer states clearly what the customer's rights and obligations are when accepting it, including the price, any shipping costs, the payment options, the delivery method and the expected delivery date.

Article 5 – The agreement

  1. The agreement is concluded when you complete your order and we receive it. We confirm your order by email without delay.
  2. For Personal ITOs and Brand ITOs, the agreement is concluded only when you approve the design and quote we send you (see Articles 13 and 14). Sending a request through the form on our website does not create an agreement yet.
  3. We may refuse or cancel an order if there is a good reason, for example suspected fraud, an obvious pricing error or stock that is no longer available. If you have already paid, we refund you in full within 14 days.

Article 6 – Prices

  1. All prices for consumers are in euros and include VAT.
  2. Shipping costs are shown separately before you place your order.
  3. The price of an ITO will not change after the agreement is concluded, except for changes in VAT rates.
  4. Prices for Personal ITOs and Brand ITOs are set in a personal quote.

Article 7 – Payment

  1. You pay through the payment methods offered at checkout. Payments are handled securely through Shopify.
  2. Consumers cannot be required to pay more than 50% of the price in advance. If you choose to pay the full amount at checkout, including for a pre-order, you keep all your rights under these terms, including the right to cancel and to get a refund if we do not deliver on time.
  3. Business customers pay invoices within 14 days of the invoice date, unless otherwise agreed in writing.
  4. If a consumer does not pay on time, we first send a free reminder with a payment term of 14 days. If the amount is still not paid after that term, we may charge statutory interest and the extrajudicial collection costs permitted by law.

Article 8 – Pre-orders and delivery

  1. Some ITOs are sold as a pre-order. The product page clearly states that it is a pre-order and shows the expected delivery date. Currently, the expected delivery date is 15 January 2027.
  2. We ship pre-orders as soon as possible on or after the expected delivery date. Other orders we deliver within 30 days at the latest, unless we agreed on a different term with you.
  3. If we expect to be later than the stated date or the 30-day term, we tell you as soon as we know. You may then cancel the agreement free of charge. We refund everything you paid within 14 days of your cancellation.
  4. We deliver to the address you provide when ordering. We currently ship to addresses in the Netherlands.
  5. The risk of loss or damage to the ITO passes to you when the ITO is delivered to you, or to a person you have designated other than the carrier. For business customers, the risk passes when the ITO is handed to the carrier.

Article 9 – Right of withdrawal for consumers

  1. As a consumer, you may cancel an online purchase within 14 days without giving a reason.
  2. The withdrawal period starts on the day after you, or a person you designated, receive the ITO. If you ordered several ITOs in one order that are delivered separately, the period starts on the day after you receive the last one.
  3. You can cancel before the ITO is delivered, including a pre-order that has not yet shipped.
  4. To cancel, you can:
    • send the model withdrawal form in Annex 1, or
    • send another clear statement to tim@timito.com.
  5. We confirm receipt of your cancellation by email without delay.
  6. The right of withdrawal does not apply to Personal ITOs and other ITOs made to your specifications or clearly personalised (see Article 13), or to purchases by business customers.

Article 10 – Returning an ITO and refunds

  1. During the withdrawal period you may handle the ITO only as needed to judge its nature, characteristics and working, as you would in a shop.
  2. Return the ITO with all accessories, and if reasonably possible in its original box with the booklet, within 14 days of cancelling. Send it to: TIMITO, Prinsengracht 491 D, 1016 HR Amsterdam, the Netherlands.
  3. The direct costs of returning the ITO are for your account.
  4. We refund all payments we received from you, including the standard shipping costs for delivery, within 14 days of receiving your cancellation. We may wait with the refund until we have received the ITO back, or until you show proof that you have sent it back, whichever comes first.
  5. We refund using the same payment method you used, unless you agree to another method. The refund is free of charge for you.
  6. If you chose a more expensive delivery method than the cheapest standard delivery, we do not have to refund the extra costs.
  7. You are responsible for any decrease in value of the ITO caused by handling it more than allowed in paragraph 1.

Article 11 – Conformity and guarantee

  1. We guarantee that every ITO meets the agreement, the description in the offer and the reasonable requirements of soundness and usability.
  2. As a consumer, you always have the rights the law gives you if an ITO is not conforming (the legal guarantee). If a defect appears within one year of delivery, it is presumed to have existed at delivery, unless we prove otherwise.
  3. Any extra guarantee we give does not limit your legal rights.
  4. Report a defect to us within two months of discovering it, at tim@timito.com, with a description and if possible a photo. We then repair or replace the ITO, or, if that is not possible or reasonable, refund all or part of the price.
  5. The guarantee does not cover damage caused by improper use, such as not following the instructions in Article 12, normal wear, or damage to clothing or other items caused by misuse.

Article 12 – Use and safety

  1. Magnet version: an ITO is held on fabric with a magnet. Read the booklet and safety information before use.
  2. Magnet version: an ITO is not a toy. It contains small parts and strong magnets. Keep it away from young children. Swallowing magnets can cause serious injury. Seek medical help immediately if a magnet is swallowed.
  3. Magnet version: keep the ITO away from pacemakers and other medical implants, bank cards, and electronic devices sensitive to magnets.
  4. Magnet version: check that the fabric is suitable before use. Very thin or delicate fabrics may be marked or damaged by the magnet.
  5. Iron-on version: iron on following the instructions in the box. Do not iron directly on the patch without a cloth. TIMITO is not responsible for damage to garments that cannot take ironing.

Article 13 – Personal ITOs

  1. You can request a Personal ITO through the form on our website. We then send you a design proposal and a quote.
  2. The agreement is concluded when you approve the design and quote in writing (email is fine). After approval, we start production. You can no longer change the design without extra costs.
  3. Personal ITOs are made to your specifications. The right of withdrawal under Article 9 does not apply. The legal guarantee under Article 11 does apply.
  4. You are responsible for the correct spelling of names and texts that you provide and approve.
  5. You guarantee that names, texts and images you provide do not infringe the rights of others and are not offensive or unlawful. We may refuse a design without giving a reason.
  6. If you provide the name of another person, such as the receiver of a gift, make sure that this is okay with them. We only use this information to make your Personal ITO.

Article 14 – Business customers and Brand ITOs

  1. This article applies to business customers. Where it differs from other articles, this article takes precedence.
  2. Brand ITOs are made on the basis of a written quote. A quote is valid for 30 days, unless it states otherwise.
  3. The agreement is concluded when the business customer accepts the quote in writing. Production starts after the sample or design is approved in writing.
  4. Minimum order quantities, delivery times and payment terms are set in the quote. Delivery times are indicative and are not deadlines, unless explicitly agreed otherwise.
  5. Business customers have no right of withdrawal.
  6. The business customer guarantees that it has the rights to all logos, trademarks, colours, texts and other materials it provides. It indemnifies TIMITO against all claims by third parties relating to these materials.
  7. Complaints about visible defects must be reported within 8 days of delivery. Other defects must be reported within 8 days of discovery. After that, the right to complain expires.
  8. Ownership of delivered ITOs passes to the business customer only when it has paid everything owed under the agreement.
  9. TIMITO's liability towards business customers is limited to the invoice amount of the order in question. TIMITO is not liable for indirect damage, including consequential damage, lost profit and reputational damage. This limitation does not apply in case of intent or gross negligence.
  10. Unless agreed otherwise, TIMITO may show Brand ITOs it has made as part of its portfolio, for example on its website and social media.

Article 15 – Intellectual property

  1. All designs, texts, images, words, names, packaging and booklets of TIMITO, including the ITO concept, the name ITO and the name TIMITO, are owned by TIMITO or its licensors.
  2. Buying an ITO does not transfer any intellectual property rights to you. You may not copy, reproduce or sell our designs or content without our written permission.
  3. For Personal ITOs and Brand ITOs, TIMITO keeps the rights to its own design work. The customer keeps the rights to its own names, logos and materials.

Article 16 – Liability

  1. Nothing in these terms limits or excludes our liability towards consumers where the law does not allow it.
  2. Our liability for damage resulting from a defective product is governed by the law on product liability.
  3. We are not liable for damage caused by use that is not in line with Article 12 or the instructions in the booklet.

Article 17 – Force majeure

  1. We are not liable for failing to meet obligations because of circumstances beyond our control, such as problems at suppliers or carriers, natural disasters, pandemics or government measures.
  2. If force majeure lasts longer than 60 days, both parties may terminate the agreement. Amounts you already paid for undelivered ITOs are refunded in full.

Article 18 – Complaints and disputes

  1. Send complaints to tim@timito.com with a clear description. We confirm receipt within 5 days and reply in substance within 14 days. If a complaint needs more time, we tell you within 14 days when you can expect an answer.
  2. We always first try to solve a complaint together with you.

Article 19 – Applicable law and changes

  1. These terms and every agreement with TIMITO are governed by Dutch law.
  2. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of the law of your country of residence.
  3. Disputes are submitted to the competent court in the Netherlands. A consumer may also go to the competent court where they live.
  4. We may change these terms. The version that applied when you placed your order applies to your order.

Annex 1 – Model withdrawal form

Only fill in and return this form if you want to cancel your purchase.

To: TIMITO, Prinsengracht 491 D, 1016 HR Amsterdam, tim@timito.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

  • Order number: …
  • Ordered on: … / Received on: …
  • Product(s): …
  • Name: …
  • Address: …
  • Email address: …
  • Bank account (IBAN), only if a refund to another payment method has been agreed: …

Signature (only if this form is sent on paper): …

Date: …