Changed your mind? You have 14 days to return your ITO.
Last updated: 9 November 2026
14 days to change your mind
As a consumer, you can cancel your purchase within 14 days after you receive your ITO, without giving a reason. You can also cancel a pre-order before it ships.
How to return
- Mail tim@timito.com with your order number, or use the model withdrawal form in our terms and conditions.
- Send the ITO back within 14 days after your message, if possible in its original box with the booklet, to: TIMITO, Prinsengracht 491 D, 1016 HR Amsterdam, the Netherlands.
The costs of sending the ITO back are for your account.
Your refund
We refund the price of the ITO and the standard shipping costs within 14 days after your cancellation, using the same payment method. We may wait until we have received the ITO back, or until you show proof that you sent it.
Personal and brand ITOs
ITOs made especially for you, for example with names or a brand name on it, cannot be returned, unless they are faulty.
Something wrong with your ITO?
If your ITO arrives damaged or has a fault, mail us a photo within 14 days. We will repair or replace it, or refund you. Your statutory rights always apply.
All details are in our terms and conditions.